Terms, in plain English

These are the terms every job runs on. They are short because there is nothing to hide in them.

Paying for the build

Half of the build fee before we start, half when the site is live. Live means: on your domain, your Google Business Profile pointing at it, and submitted to Google and Bing. The price on the quote is the price on the invoice. If you ask for something outside the quote, we will price it before doing it.

The monthly fee

Starts the month after launch. Paid monthly by card (Stripe) or standing order. It is rolling: cancel with 30 days notice, no reason needed. If a payment is missed the site stays up for 30 days, then goes to a holding page until it is sorted.

Changes within your monthly allowance are done within two working days of you asking. Hours do not roll over. Anything bigger is quoted first, at £60 an hour, rounded to the half hour.

Paying monthly instead

On the pay-monthly route there is nothing to pay before the site is live, and one monthly payment covers the build and the looking after together. The first twelve months are a minimum term: you are committing to twelve payments from the month after launch. After that it is rolling, the same as any other month, and you cancel with 30 days notice.

Everything else is unchanged. The domain is in your name, you get a zip of the site if you leave, and we do not hold anything hostage. If you would rather pay off the build and drop to the ordinary monthly fee, ask us at any point and we will work out what is left of it.

What you own

The domain is registered in your name with your email on it. If we register it for speed, it is transferred to you on request at no charge. If you cancel, you get a zip of the finished site and the domain. The site is yours to take anywhere.

Words and photos

You supply and approve all the text, prices and photos, and you confirm you have the right to use them. One round of changes is included in the build; more are billed hourly. Stock photos we license are licensed for the site only.

What we promise, and what we do not

We promise the site is fast, correct, findable by Google, and looked after. We do not promise a position on Google; nobody honest can. If the site goes down we fix it the same day we notice, and we check every day.

Who you are dealing with

Boyne Business Intelligence Ltd, trading as The Web Refresh. Registered in England and Wales, company 17293878. Registered office: 4 Whimbrel Drive, Bradwell, Great Yarmouth, NR31 9UN. Email [email protected].